FAQs

FREQUENTLY ANSWERED QUESTIONS

DO YOU SHIP WORLDWIDE?

We only offer shipping services to the USA and Puerto Rico. 

HOW DO YOU SHIP PACKAGES?

Packages shipped from USA and PR through USPS, UPS or DHL.

Packages from warehouses outside USA  will be shipped by ePacket, EMS, Economic Air or others depending on the weight and size of the product.

WHAT ABOUT CUSTOMS? 

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees when they arrive in your country.

DO I HAVE TO PAY TAXES? 

Yes, taxes are calculated at checkout.

HOW LONG DOES SHIPPING TAKE?

Shipping time varies by location. Most of our products are made in USA. The processing estimated time is 3 to 5 business days. Delivery time from USA is usually 3 to 7 business days.  

DO YOU PROVIDE TRACKING INFORMATION?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 7 days, please contact us.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 3-7 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

CAN I RETURN A PRODUCT?

Our products cannot be exchanged or returned as they were made especially for you at the moment you order it.

The sizes cannot be changed either, only the products that arrive with the wrong design or manufacturing defects can be replaced. In such instances, you must send us an email in no less than seven days upon the product's arrival to nayelisfashions@gmail.com

If you have any other questions, please contact us at nayelisfashions@gmail.com and we will do our best to help you out.