SHIPPING
- Please allow about 3-7 business days for it to be made, it usually takes 3 to 7 business days to be delivered to you.
- USPS tracking information will be sent as soon as it's in the mail.
- Some carriers' services may take longer than the estimated time to arrive at specific destinations. They will keep you informed about the order status. Please note that this situation is beyond our control.
REFUND POLICIES
- Our products are manufactured in the United States.
- They cannot be exchanged or returned as they were made especially for you at the moment you order it.
- Use the charts provided to choose the correct size.
- Only the products that arrive with the wrong design or manufacturing defects can be replaced. In such instances, you must send us an email no less than seven days after the product’s arrival to nayelisfashions@gmail.com
Materials
All our products are made from 316L Surgical Grade Stainless Steel.
Some products have a Gold finish option. 14K products are plated with Rhodium, while 18K products are plated with real 18K yellow gold. We use a high quality electroplating process that means it doesn't rub or flake away easily.
For graphical products, a clear coating is applied over the image for a long lasting, glossy finish.. We do not use any paper or stickers to place designs onto our products!
Allergies
316L stainless steel is low reaction, with minimum nickel content.
For peace of mind, customers sensitive to nickel can pick a product that's finished with 14K or 18K Gold, as these don't react.
Care Advice
It's fine to get our jewelry wet! Wear it in the shower or while swimming, just make sure to dry it afterwards!
If the item becomes dirty or tarnishes in some way, clean it using plain soap and water - drying with a soft cloth.
Before storing the item, make sure it's fully dry and is not stored in a moist environment. When storing, avoid storing it mixed amongst other jewelry, as the tarnish on those pieces may spread and damage the item.
While wearing, avoid exposure to chemicals (including cleaning agents), and avoid wearing in environments where the item may be knocked.